FREE delivery on all orders over £60*
Order before 12pm Mon - Thu for next day delivery. Orders placed after 12pm on Thu will be dispatched on Mon for delivery Tue. PLEASE READ our shipping & delivery T's & C's before placing an order with us.

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T’s & C’s

Terms and Conditions

Payments & Price

Payments through PayPal and Bank Transfer are to be made prior to dispatch of orders..
Please note that we cut and package Biltong throughout the week and generally can dispatch your order within 24 hours depending on stock levels. This may mean waiting a couple of days if the product is not currently in stock, however on most orders we dispatch the next working day and if your order is going to be delayed due to stock levels we will contact you to let you know.

We reserve the right to change any and all prices without notice and subject to a delivery charge at the time of ordering. Our delivery charges are subject to delivering within the UK mainland’s (excluding some postcodes) and so there could be extra charges for delivering elsewhere. Any clerical error or error or omission in any of our sales literature, quotes, prices, invoices or other documentation issued by the company shall be subject to correction without any liability on the behalf of the company.

Delivery

UK MAINLAND – Delivery charges are a flat rate £6.50 per order. FREE delivery on all orders of £60 or more. For International, Scottish Highlands and Offshore Islands delivery charges please contact us for a quote.

Courier

Dispatched orders are scheduled to be delivered the following weekday (Mon-Fri) any time between 8am – 6pm. Deliveries are made on Weekdays only (no Weekends or Bank Holidays). Therefore, orders placed on a Friday are not due to be delivered until the following week. If you would like a Saturday delivery, please contact us as there will be an additional charge incurred.

Orders received by 12pm, will be dispatched the same working day for next day delivery depending on stock levels. If stock is not available, or if your order is going to be delayed, then you will be contacted.

Our Courier Provider APC will send an email/text notifying you of your 2 hour delivery slot.

We send our Boerewors frozen in a Thermal insulated Bag with ice packs for next day delivery.

We use APC Overnight for all of our orders, which means that you will receive your order the next working day once your order has been dispatched. If you are not available to receive courier deliveries please let us know any special leave safe instructions .Charges incurred for re-delivery or re-direction or spoilage resulting from delayed delivery will be charged to you.

We do everything possible to make your shopping with us a positive and pleasant experience. Your order is packed with great care so that you receive it in perfect condition.

Any amendment to delivery instructions will only be accepted before the goods are dispatched. We advise that if you are frequently out, you give a delivery address where somebody will be home, or your work or neighbours address or a leave safe instruction. It is the buyers responsibility to make sure that there is someone available at the delivery address to accept the delivery.

This condition will not be waived under any circumstances, and no cancellation of the order will be accepted if the reason for the cancellation is related to this attempted delivery, in any way whatsoever.

Any delivery date indicated by the company, is an estimate, given by the company in good faith and the company cannot be held liable for any direct or consequential loss or damage suffered by the buyer by a delayed delivery. While every effort is made to dispatch orders timeously and by the use of professional delivery companies we cannot be held responsible for delays beyond our control.

We reserve the right to amend our advertised prices without prior notification both for products and delivery costs.
We reserve the right to refuse to supply any individual or company.

By agreeing to order products on this site the buyer agrees to buy at the price and in the way described on the site. The seller’s acceptance of the order is conditional on receipt of payment, the ability of the seller to provide the product and there being no error or innocent misrepresentation by either party. If for any reason the product/service cannot be provided within 7 days, any payment will be fully refunded. The buyer accepts responsibility for judging the suitability of the product for the buyer’s required purpose.

Complaints

All complaints will be dealt with on merit and are to be made by email within 24 hours of receipt of your order, giving full details of condition of goods and packaging. Complaints made after this period may not be entertained.
We undertake to respond within 24 hours to your complaint and to replace any faulty product within a reasonable time frame dependent on stock availability etc.

We take a great deal of care in producing high quality meat products. We personally oversee every step of the process to ensure the products are treated with care. Products for your order are selected with your preferences in mind, so that we are sure you will be happy with what you receive. Parcel packing is done meticulously to ensure that you receive your order in the best possible condition. It is then sent to you by courier which is where our delivery responsibility ends.

Returns Policy

For obvious reasons fresh / frozen / perishable products may not be returned.

Privacy Policy

We store only your name, and contact information for delivery and accounting purposes. We will not sell, rent, or share your details with any other organisation without your written consent. This information will be changed or deleted at any time upon request

Ingredients

CHILLI BITES

BEEF (300g BEEF PER 100g CHILLI BITES), MALT VINEGAR (BARLEY) SALT, CEREAL (MAIZE**) MUSTARD* (DEXTROSE, MSG (FLAVOUR ENHANCER) (E621, CUMIN*, CHILLI*, ACIDITY REGULATOR (E330) SPICE EXTRACTS (INCLUDING CELERY), PARSLEY*, FLAVOUR ENHANCER (E635), FLAVOURINGS.

ALLERGENS IN BOLD

MAY CONTAIN: WHEAT, GLUTEN, SOYA BEAN, MILK, EGG, WORCESTER SAUCE (FISH)

*IRRADIATED

**CONTAINS GENETICALLY MODIFIED ORGANISMS

BILTONG

BEEF (200g BEEF PER 100g BILTONG), MALT VINEGAR (BARLEY) FLAVOURING*, SEA SALT, DEXTROSE, SPICES (IRRADIATED), PRESERVATIVE (POTASSIUM SORBATE, E202), SPICE EXTRACT

ALLERGENS IN BOLD

MAY CONTAIN: WHEAT, GLUTEN, SOYA BEAN, EGG, MILK, CELERY, MUSTARD, WORCESTER SAUCE (FISH)

*CONTAINS GENETICALLY MODIFIED ORGANISMS

DROEWORS

BEEF (200g BEEF PER 100g DROEWORS), MALT VINEGAR (BARLEY), WORCESTER SAUCE (FISH), SALT, SPICES, HERB AND SPICE EXTRACTS, MSG (FLAVOUR ENHANCER) PRESERVATIVE (POTASSIUM METABISULPHATE) (SULPHER DIOXIDE), DEXTROSE, FLAVOUR BLENDS (SALT, MAIZE STARCH, MSG(FLAVOUR ENHANCER), ANTI CAKING AGENT, SPICE EXTRACTS (TBHQ), ACIDITY REGULATOR, FLAVOURINGS, FALVOUR ENHANCERS) (VEGETABLE OIL (CANOLA SEED), SPICE EXTRACT, VEGETABLE OIL (PALM FRUIT),  FLAVOURINGS), SPICE EXTRACTS (CELERY) DEHYDRATED VEGETABLE (ONION) ANTIOXIDENT(SODIUM ERYTHORBATE)

ALLERGENS IN BOLD

MAY CONTAIN: WHEAT, GLUTEN, SOYA BEAN, EGG, MILK, MUSTARD

MAY CONTAIN BONE FRAGMENTS

BOEREWORS

BEEF (66%), PORK (33%), MALT VINEGAR (BARLEY) WATER, WORCESTER SAUCE (FISH), SALT, SPICES, SPICE EXTRACTS, DEXTROSE, MSG (FLAVOUR ENHANCER), PRESERVATIVE (SODIUM METABISULPHATE) (SULPHER DIOXIDE), ANTIOXIDANT (SODIUM ERYTHORBATE)

ALLERGENS IN BOLD

MAY CONTAIN BONE FRAGMENTS

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